Fursona Pins Terms of Service
Invoices are sent to our clients within twenty four hours of booking their slot. Payment must be made through PayPal within twenty four hours of receipt of this invoice. If the payment is not received at that time, the slot is forfeit and another customer will be booked for that slot.
We strive for a six month turnaround on our orders. Please expect that artwork creation will take four months to complete, and manufacturing two months. The manufacturing timeline might be longer depending on the complexity of the pin, and the quantity that is ordered. For instance, dangle and rainbow pins can take longer to produce. Please note that we do not accept deadlines for any of our projects. The only exception would be products ordered by a convention for that convention's use.
- OUR PINS ARE OUR OWN STYLE
While we are happy to receive your feedback in the process of creating your pin, please be aware we cannot accomodate drawing your pin in a different style. We require all our pins to be in our style, so any edits or change requests must be redrawn by us.
- CANCELLATION POLICY
If six months have gone by since your order was paid and you have not received any updates on artwork or factory production, you may request a full refund for your project. If Fursona Pins determines we are unable to proceed with your order to completion, we will provide you with a full refund for your project. We do not accept cancellations in any other situation than the ones described above.
- SUBMISSION POLICY
Submissions, if selected for a commission slot, may not be drastically altered from the project originally pitched. "Upgrades" are always accepted but downgrades may result in cancellation of the slot. We may approve changes to the character or character design at our discretion. Please do not submit characters you do not own or cannot rightfully make merchandise for. If you are ordering for a friend, be certain you have their permission. We cannot create pins of characters based off copyrighted designs, or designs with logos on them that do not belong to you. References submitted must be Safe For Work / G-Rated with any adult sections appropriately censored. We only produce products that are G-Rated.
- PRODUCT USE POLICY
You are welcome to sell, trade, or give away your pins as desired. Please be sure to credit Fursona Pins, whether to our website FursonaPins.com, or any of our social media websites, such as Twitter, Facebook, Instagram, or Patreon.
- CHANGE OF OWNERSHIP
Only the owner of the character can request reorders of their pin, or their agent or representative. If your character changes hands, please be sure to inform us so that we can be certain only the rightful owner is ordering.
- DEFECT POLICY
We strive for high quality products, but clients must also have realistic expectations for hand made works. Please visit our FAQ to view our policy on defective pins.
- COPYRIGHT POLICY
Fursona Pins retains the copyright to the product artwork we produce. You may only use the commissioned work for personal use, or for advertising the sale of the enamel pins we produce for you. You may not produce additional products made available for sale with the artwork we have created without written permission. If you are unsure whether your desired use of the artwork is considered personal use or you would like to inquire about commercial use licensing outside the scope of this agreement, please e-mail us at firstname.lastname@example.org . Please note that Fursona Pins owns the rights to creating molds of the artwork. Customers are not permitted to take the artwork and have it molded at another company to produce pins. All re-orders of our artworks must go through Fursona Pins.
- PIN USAGE POLICY
Fursona Pins will not individually resell pins made of your character. However, we retain the right to keep some of your pins as samples or as part of company master collections.
- PIN OF THE MONTH AGREEMENT
You have the option to opt-in for Pin of the Month on our Patreon. This gives your pin a chance to be distributed to our Patreon club. As the owner, you are given $1.00 in royalties for each pin ordered for the Patreon run if your character is voted as Pin of the Month. The scope of this agreement is to provide a pin to every eligible Patreon member on our Pin Club. We have to estimate our order based on growth trends on the first of the month so there will likely be remainders. In the event that we have remainders from the run, they will be made available for sale in our shop. Currently, royalties are estimated between $750-$1,200. This royalty will be paid within 30 days of dispersal after we have received tax documentation from the client. Tax documentation involves submitting a Form W9 for US citizens, or a Form w8-BEN for non-US citizens. We will then issue any US citizen client a 1099-MISC the following January per IRS regulations.
- SHOP ORDER CANCELLATION POLICY
Orders from the Fursona Pins shop may only be cancelled if they have not been shipped yet. After shipment, orders are no longer refundable. There is a 10% restocking fee for cancelling a shop order, with a minimum of $3.00.
- SHOP ORDER RETURNS AND EXCHANGES POLICY
Fursona Pins does not accept returns or exchanges for products. If there is a problem with your order, please reach out to email@example.com for a solution.